GE HealthCare has released a comprehensive study titled “Reimagining Better Health,” which highlights the perspectives and needs of patients and clinicians in the healthcare system. The study, comprising both quantitative and qualitative research, involved 5,500 patients and patient advocates and 2,000 clinicians across eight countries.
The findings shed light on various challenges facing the healthcare system. Distrust in artificial intelligence (AI), limited technological interoperability, workforce burnout, fragmented care collaboration, and accessibility issues emerged as significant pain points. While clinicians recognized the potential of AI to improve decision-making, interventions, and operational efficiency, there was a prevailing skepticism and distrust toward AI data quality. Similarly, new care-delivery models faced low levels of trust from both patients and clinicians, with concerns about at-home or out-of-clinic testing and reliance on healthcare professionals beyond doctors, nurses, midwives, and pharmacists.
Technological interoperability also proved to be a hurdle, as medical technologies were not seamlessly integrated or easy to use, hindering the availability and accessibility of patient health data across systems. Moreover, the study revealed alarming statistics regarding clinician burnout, with a significant percentage considering leaving the industry due to inadequate compensation, poor work-life balance, and lack of support from leadership.
The study underscores the importance of building a more human-centered and flexible healthcare system. GE HealthCare aims to initiate discussions, partnerships, and actions among various stakeholders to drive positive changes and prioritize the needs of both patients and clinicians.
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